Frequently Asked Questions

Manufacturing & printing, logistics, F&B/restaurants, and trading. We have real projects in each of these — we are not a generalist agency that takes everything.

5 steps: Audit your current processes → System design → Phased implementation (regular demos, not a 4-month blackbox) → Staff training → Handover and go-live. You see progress weekly — not just at the end.

Yes — both founders are fluent in Japanese with real work experience in Japan. We communicate directly, no interpreters, no lost context. We already have Japanese-owned companies in Vietnam as clients.

We don't give a number before understanding your situation — every project differs in scope and complexity. After a 60-minute call, we provide a free cost-benefit analysis so you have a real basis for your decision.

We choose the right tool for each problem — we don't sell a one-size-fits-all solution. Past projects include: integrated purchasing-warehouse-accounting systems, fleet and warehouse management, custom web apps, and multi-channel AI chatbots (Zalo OA, Facebook Messenger).

Yes — we have deployed an AI chatbot for a restaurant, integrated directly with Zalo OA and Facebook Messenger. The bot automatically recommends dishes, handles table reservations, takes orders, and answers restaurant FAQs — no staff needed around the clock.

Monthly retainer, only available to clients who implemented with SOBA. Response within 4 hours during business hours (8am–5pm, Mon–Fri) — we don't promise 24/7 because we want to be honest about our capacity. Pricing depends on system scope and support needs — discussed after implementation is complete.

We build and run our own SaaS product — Gia Tộc Số (Vietnamese family tree & cultural calendar app), live on Web, iOS, and Android. That means we understand real production requirements — not just what works in a demo.